ALLBESMART has developed UXPERT, a framework to provide integrated quality of service (QoS) and quality of experience (QoE) monitor solutions, dedicated to mobile network operators seeking to improve Customer Experience, Network and Service Performance. Smartphone Apps and small hardware probes are combined to provide comprehensive end-to-end testing and benchmarking analytics for voice, web browsing and video services.
UXPERT is a network analytics framework composed by customized radio probes (or a mobile APP running in a mobile phone) used to measure network KPIs and a complete set of analytics tools and dashboards providing heatmaps, evolutions charts, user experience (web, voice and video). It can also compute quality of experience (QoE) for voice quality, based on Mean Opinion Scores (MOS) and Web user experience, using World Wide Web consortium (W3C) recommendations. Through advanced machine learning algorithms, UXPERT forecasts network congestion issues before they impact customers experience.